A support person for your video or phone meeting

1. Before the meeting, we have a short call to go through what to expect and get your own thoughts in order.
2. Let the organiser know you're bringing a support person, so they can send me the link or add me to the call. Copy the wording I provide if it helps.
3. During the meeting, I join with my camera on, introduce myself briefly, then stay quiet and take notes. I'll ask for a break if you need one.
4. After the meeting, I call you straight away to debrief. Typed notes follow within 24 hours.

On a video call, it's harder to signal that you need a moment. Before the meeting we agree a simple way for you to let me know, such as a message on your phone, and I'll politely ask for a short break. During breaks we can talk privately on a separate call.

Technical problems add stress you don't need. Before the meeting, we'll run through a few things together:

• Test the meeting link, camera and microphone a day ahead, on the device you'll use
• Use headphones if other people are nearby, so the conversation stays private
• Find a quiet room where you won't be interrupted, with a door you can close
• Charge your phone, in case you need to dial in instead
• Have your own notes and any documents open before the call starts
• Ask the organiser whether the meeting will be recorded, and how you'll get a copy

If you're on the Sunshine Coast, in Brisbane or on the Gold Coast, I can sit with you in person while you take the call. Many people find that easier than being alone at home with a laptop. I'll be beside you, just out of view of the camera, unless the organiser would like to see me.

• Disciplinary, performance and show cause meetings
• Workplace investigation interviews
• Redundancy and consultation meetings
• Mediation sessions held online
• School, university, medical and agency appointments